THERE’S nothing more frustrating than not knowing where your mobile phone is.
But has your device been lost or stolen? Here are the steps you need to take…
What should you do if you lose your phone?
If you have lost your mobile, it’s advisable to let your phone provider known immediately.
They will then block your SIM and serial number to prevent your device being found and used by someone else.
If you have a habit of losing your personal items, you should consider getting phone insurance.
Provided you stick to the payment plan, you’ll be covered in the instance that you lose your phone.
What should you do if your phone is stolen?
Just like when you lose your phone, it’s important to notify your phone provider if your device is stolen.
EE, O2, Three, Virgin Media and Vodafone are among those who offer customers a liability cap.
As long as you report your mobile stolen within 24 hours and are on this plan, you’ll only be expected to pay the first £100 of your phone bill.
Report the incident to the police as soon as possible.
This will help the authorities crack down on the thieves responsible.
If you have a GPS app on your device, including Find My iPhone, the cops may be able to recover your stolen goods.
How do you find your IMEI number?
Your IMEI, or serial number, is the unique code that’s placed on your device.
This helps differentiate one phone from another and also helps police identify stolen phones.
Find your IMEI number on iPhone
- Click on Settings
- Select General and then About
- Scroll down to locate the IMEI number
Find your IMEI number on an android phone
- Click on Settings
- Tap About Phone
- Select Status and scroll down until you find the IMEI entry
Other ways to locate your IMEI number
- Dial *#06# – this should bring up your unique number on the screen
- Power down your phone and look at the code under your battery
- Check the original packaging of your mobile phone, the barcode should hold your IMEI number
Can thieves unlock your iPhone?
Thieves can gain access to your personal information after stealing your technological devices.
In the instance that your phone is stolen, immediately change your passwords.
It’s also important to disconnect any private accounts or phone banking from that mobile.
If you have activated features, such as Apple Pay, remove any credit or debit cards you’ve added to the phone.
It might be wise to clear your iCloud or tighten its security too.